ITAM Implementation

Case Study

About the client

A US-based leading IT solutions provider specializing in enterprise infrastructure and managed services, committed to driving digital transformation and streamlining IT operations across industries.

Use case Overview

Implemented ServiceNow ITAM to manage and optimize the lifecycle of over 1 million hardware and software assets, enabling centralized visibility and control across procurement, onboarding, usage, and retirement processes.
The solution was seamlessly integrated with existing procurement systems and the CMDB to ensure accurate, real-time asset tracking and governance.

Challenges

Disparate tools and spreadsheets leading to poor asset visibility and tracking.
High operational costs due to underutilized or untracked assets.
No chargeback model for assets for project-based charging.

Product and Services

ServiceNow ITAM Modules Implemented

HAM Pro, Part of SAM Pro

Enhancements

Automated discovery and normalization, automated flows to onboard assets, disposal of assets, procurement etc., chargeback implementation, uploaded SAM entitlements and rights for major publishers.

Support Services

Process consulting, user training

Results

Improved asset compliance and reduced the audit risk.
Optimized hardware utilization, leading to cost savings and better lifecycle planning.
Achieved real-time visibility into 95% of assets across the organization.