Customers are the leading banking and pharma provider. From essential services to earning opportunities, they are an all-in-one platform with ServiceNow collboartion.
Use case Overview
The customer required a specialized ServiceNow ITSM consultation tailored to the banking and pharmaceutical sectors.
The focus was on automating workflows, enhancing user experience, and ensuring regulatory compliance.
Key initiatives included optimizing ITIL implementations and implementing a customized self-service portal.
Organizational change management was also a core component of the engagement.
Challenges
Ensuring compliance with strict banking and pharmaceutical regulations.
Managing data accuracy during system upgrades and migrations.
Driving user adoption and managing organizational change.
Automating manual maintenance of assets and knowledge articles.
Product and Services
Delivering ITIL-aligned services to ensure reliable and efficient IT operations.
Service catalog optimization for 300+ forms to 80 forms.
Created tech dashboard for support teams.
Creating end-to-end workflow automation for seamless task execution and cross-functional collaboration.
Results
40 %Growth in User Experience.
Prevented 30% of Change Audit Failures.
Increased portal and self help usage for end users by 60%.
